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Dropshipping, Reseller & Supermarket Terms of contract

We have composed a broad contract that is designed to translate what is expected from us, Andy&Sarahs and your self the distributer. We have sectioned each distribution type into categories of resellers, drop-shippers and supermarkets as each has differences that do not apply to each other of which have been outlined in each distribution type category, however, all distribution types will comply with our general terms outlined also. Upon email communication, we would advise which section of the agreement contract would apply to your self.

General Terms

We require that any distributer of our goods practice legal and compliant advertising, consumer and distribution laws, We hold the right to withdraw our services without warning if we are to discover that a distributor of our products is in breach of any British laws or trading standards, If we are aware of any breach in-laws by the distributer we may refuse the distribution of goods sold during the period of which the distributor was in breach of laws or stop the distribution permanently without any notice. This includes but not limited to the following:

  • Intellectual Property rights such as copyright infringement, trademark infringement, Passing off.
  • Consumer Rights Act 2015 such as misleading a consumer.

We may provide images and some product description for the distributers to use on the distributers sales channels, such content falls within Andy&Sarahs copyright and can only be used for the sale of goods which we produce in our own kitchen, likewise, if the distributor has decided to take photos of our products themselves, they should only be used for the sale of products that we supply and not to be used for the sale of other products that are not supplied by Andy&Sarahs. The distributer should not take images or content without prior permission as this may negatively impact SEO.

We will agree to a pricing structure with the distributer, this will be documented and agreed upon prior to the exchange of sales and goods. The pricing structure will remain unless renegotiated. Any discounts, sales offers or promotions the distributer offers and advertises are deducted from the revenue of the sale between the distributors and the consumer, we will not under any circumstances reduce our agreed rate to compensate for any promotion the distributer decides to offer to the consumer. The distributor is free to increase or decrease the price of the products they sell to the consumer, but the cost we agree with the distributor for the supply of goods is the price we will charge regardless of the value the distributor sells the goods for to the consumer.

The distributer cannot alter an invoice we produce to them, if there are any discrepancies with an invoice, the distributor should contact us to discuss it. Invoices issued are payable within the timeframe agreed, this agreement will be communicated, documented and agreed to via email as we understand that each distributer differs. However we hold the right, to seize any further trade if an invoice is left unpaid for more than 24 hours after our agreed period of time and we hold the right to refuse the distribution of goods until all outstanding invoices are paid.

Regardless of distribution method or type, the distributor is responsable for:

  • The delivery of the item within the time frame the distributer stated in their advertisements.
  • The buyer’s overall satisfaction with their purchase (with the exception of the quality of goods).
  • Any customer support in relation to the sale.
  • The collection of payment from the customer.
  • The cost of any advertisement or fees occurred during the sale of goods.

We are more than happy to answer any questions that the disturber may have when the distributor is supporting their customers, however, we cant directly support their customer unless there is a legal complication with the product its self.

Dropshippers

Dropshipping, also known as product sourcing, is a way of selling items on the distributers selling channels without ever handling the items themselves. Therefore we will produce and dispatch the products directly to the consumer. The distributer is required under law to comply with the associated laws of dropshipping, It is the distributor’s responsibility to ensure that they are in compliance with such laws and advertising practices, however, we hold the right to refuse the distribution of good until all sales advertisements are compliant and legal. Drop-shippers must not mislead the consumer and make it clear that the products are produced and dispatched by a third party as per British trading laws. Dropshippers must comply with our general terms.

Our responsibility is to produce the goods to a high standard and dispatch them directly to the consumer in a safe and acceptable manner, we are responsible for any damages to the product associated with the delivery and are responsible for the replacement and refunds outlined in our terms and conditions, return and refunds policy. However, if the distributor offers an expected timeframe of arrival or offers their own set of sales terms to the consumer that differs from ours then, it is the distributor that must support and accept responsibility for such statements within policys.

Dispatch Days – Weekdays, Monday to Friday. We do not dispatch on Saturday or Sunday and on Public holidays.

Resellers, Supermarkets

Resellers and Supermarkets typically purchase in bulk and/or will handle the products we produce to distribute directly to the consumers. Resellers and Supermarkets must comply with our general terms.