We ask all our customers to pick an estimated delivery date during checkout. We will despatch the day before this date. Please note the term "estimated"; this is by no means a guarantee unless you choose a guaranteed delivery service.
Tracked Delivery Options: Delivery attempt within 1-2 days excluding Sundays and bank holidays. Although delivery is likely the next day once despatched, we still advise allowing two days for delays, especially during busy seasonal events.
Guaranteed Delivery Options: Delivery attempt on the day selected above. For all parcels, the recipient may need to be in to take delivery. Please inform them to expect a delivery and to be home. If there is no communication, a second delivery attempt will proceed the following working day (with the exception of letterbox-friendly gifts).
Please be sure to inform the recipient that a parcel is on its way. We understand that many items we despatch are surprises and gifts; we package all parcels in recyclable bags to conceal their content, and we do not include any receipts or paperwork.
Frequently Asked Questions:
When will you despatch my order?: We despatch all orders the day before your estimated despatch date, regardless of the shipping method you choose and the date you placed your order. Therefore, if you choose a tracked 1-2 day delivery service, we advise you to consider the date you choose as the estimated delivery date plus the following working day, excluding any Sundays and bank holidays, as your 2-day delivery window.
The delivery date I want is not available, why?: We don't deliver on bank holidays or Sundays; however, if other dates are unavailable, it is most likely we are fully booked for that day. As a small family-run business, we have a limit on availability and we operate on a first-come, first-served basis. We are a very popular online bakery and personalised gifting brand, so we strongly advise you to get your order booked before we hit the busy periods to ensure you don't miss out.
I chose a tracked 1-2 day delivery service and it was not delivered on the estimated delivery date I picked. What can I do?: Please allow the full two days before contacting us. Your chosen estimated delivery date is simply an estimate and is not a guaranteed delivery date using these shipping methods. We have no influence over the carrier once the order is despatched. This must be arranged prior to despatch in the form of a guaranteed delivery service. You should choose the 1-2 day delivery service while allowing the full 2 days for delivery, especially during busy seasonal times. For example, if you wish to have the order on Thursday, please choose an estimated delivery date of Wednesday; this will allow the full two days and may be delivered Wednesday or Thursday.
Is the delivery date I chose a guaranteed delivery date?: We ask all our customers to pick an estimated delivery date during checkout. Please note the term "estimated"; this is by no means a guarantee unless you choose a guaranteed delivery service. Delivery expectations are described in the delivery service description when choosing the delivery service. Choosing a delivery service and estimated delivery date are both mandatory steps during checkout, meaning neither is automatically chosen for you; you must select one of them to proceed further before payment.
My guaranteed delivery service was not delivered. What should I do?: There are many factors that can affect a successful delivery. Please contact us as soon as possible. With our guaranteed delivery service, time is the key; the faster you contact us, the more options we have available to ensure a successful delivery. Please check the next FAQ for more details in relation to this.
Why do you say "delivery attempt" rather than just "delivery"?: You may have noticed that we make statements like: we offer a guaranteed delivery attempt on the date you select during checkout, or for the tracked 1-2 day service we say, we will attempt delivery within 1-2 days once despatched. We can guarantee delivery attempts but we can't guarantee deliveries. This is due to many third-party factors outside our scope of control. To name a few examples: a person is not in at the property at the time of delivery, the property cannot be accessed at the time of delivery, parcel refused by the addressee, no signature provided, and many other factors. As most of our customers are sending gifts to other people, it is your responsibility to inform the recipient to expect a delivery to ensure they are available to take the delivery or able to leave a safe place delivery note at the property to ensure a successful and safe delivery.
My address is wrong. What should I do?: If your parcel is still with us, we can make changes but you would need to let us know before 1 pm the day it is scheduled for despatch. If your parcel has already left us, there is nothing we can do and contacting the carrier to make such changes will not be successful. If your address is wrong, the item will not be delivered and it won't be returned to us as our products fall within the perishable food policy. Sadly, this would be your responsibility. We provide emails and SMS text messages asking all our customers to check their order details within minutes of placing an order, but we do not have the resources to check your address or order details; this is your responsibility to ensure the information you provide is true and correct. In such cases, you fall within our terms and conditions policy.
Can I send it to flats, holiday homes and student accommodation?: Yes, but these property types do come with their own set of risks. Our guaranteed delivery service requires a signature; however, our non-signature delivery services use a photo and GPS as proof of delivery. Once an item is delivered, the contract between you and us has come to an end, therefore once delivered, the parcel is your responsibility. If the carrier leaves the parcel outside the addressee's property or door, it does leave it vulnerable to theft. We strongly advise that you inform them to expect a delivery.
Our business prides itself on transparency. For example, none of our competitors are as transparent and honest about their delivery services as we are. We guide and manage our customers' expectations to ensure they are happy.
PLEASE NOTE: Be sure to check your delivery address. Regardless of your shipping method, your parcel will not be delivered if your address is incorrect. Non-delivered parcels are not returned to us due to the perishable goods policy. In such circumstances, if your address details are incorrect, refunds or replacements will not be provided. By placing this order, you agree to this term along with our other terms stated in our terms and conditions (linked). By placing this order, you understand that this guidance, and references and links to our terms were provided to you during checkout before payment was made, giving you the opportunity to read this information and make a properly informed decision during the ordering process.
We despatch all orders the day before your estimated despatch date, regardless of the shipping method you choose and the date you placed your order. Therefore, if you choose a tracked 1-2 day delivery service, we advise you to consider the date you choose as the estimated delivery date plus the following working day, excluding any Sundays and bank holidays, as your 2-day delivery window.
We don't deliver on bank holidays or Sundays; however, if other dates are unavailable, it is most likely we are fully booked for that day. As a small family-run business, we have a limit on availability and we operate on a first-come, first-served basis. We are a very popular online bakery and personalised gifting brand, so we strongly advise you to get your order booked before we hit the busy periods to ensure you don't miss out.
Please allow the full two days before contacting us. Your chosen estimated delivery date is simply an estimate and is not a guaranteed delivery date using these shipping methods. We have no influence over the carrier once the order is despatched. This must be arranged prior to despatch in the form of a guaranteed delivery service. You should choose the 1-2 day delivery service while allowing the full 2 days for delivery, especially during busy seasonal times. For example, if you wish to have the order on Thursday, please choose an estimated delivery date of Wednesday; this will allow the full two days and may be delivered Wednesday or Thursday.
We ask all our customers to pick an estimated delivery date during checkout. Please note the term "estimated"; this is by no means a guarantee unless you choose a guaranteed delivery service. Delivery expectations are described in the delivery service description when choosing the delivery service. Choosing a delivery service and estimated delivery date are both mandatory steps during checkout, meaning neither is automatically chosen for you; you must select one of them to proceed further before payment.
There are many factors that can affect a successful delivery. Please contact us as soon as possible. With our guaranteed delivery service, time is the key; the faster you contact us, the more options we have available to ensure a successful delivery. Please check the next FAQ for more details in relation to this.
You may have noticed that we make statements like: we offer a guaranteed delivery attempt on the date you select during checkout, or for the tracked 1-2 day service we say, we will attempt delivery within 1-2 days once despatched. We can guarantee delivery attempts but we can't guarantee deliveries. This is due to many third-party factors outside our scope of control. To name a few examples: a person is not in at the property at the time of delivery, the property cannot be accessed at the time of delivery, parcel refused by the addressee, no signature provided, and many other factors. As most of our customers are sending gifts to other people, it is your responsibility to inform the recipient to expect a delivery to ensure they are available to take the delivery or able to leave a safe place delivery note at the property to ensure a successful and safe delivery.
If your parcel is still with us, we can make changes but you would need to let us know before 1 pm the day it is scheduled for despatch. If your parcel has already left us, there is nothing we can do and contacting the carrier to make such changes will not be successful. If your address is wrong, the item will not be delivered and it won't be returned to us as our products fall within the perishable food policy. Sadly, this would be your responsibility. We provide emails and SMS text messages asking all our customers to check their order details within minutes of placing an order, but we do not have the resources to check your address or order details; this is your responsibility to ensure the information you provide is true and correct. In such cases, you fall within our terms and conditions policy.
Yes, but these property types do come with their own set of risks. Our guaranteed delivery service requires a signature; however, our non-signature delivery services use a photo and GPS as proof of delivery. Once an item is delivered, the contract between you and us has come to an end, therefore once delivered, the parcel is your responsibility. If the carrier leaves the parcel outside the addressee's property or door, it does leave it vulnerable to theft. We strongly advise that you inform them to expect a delivery.
Our business prides itself on transparency. For example, none of our competitors are as transparent and honest about their delivery services as we are. We guide and manage our customers' expectations to ensure they are happy.
PLEASE NOTE:
Be sure to check your delivery address. Regardless of your shipping method, your parcel will not be delivered if your address is incorrect.
Non-delivered parcels are not returned to us due to the perishable goods policy. In such circumstances, if your address details are incorrect, refunds or replacements will not be provided.
By placing this order, you agree to this term along with our other terms stated in our terms and conditions (linked). By placing this order, you understand that this guidance, and references and links to our terms were provided to you during checkout before payment was made, giving you the opportunity to read this information and make a properly informed decision during the ordering process.
Please read our terms and conditions policy, along with our returns and refunds policy.
AI ALTERD
Delivery Information
Estimated Delivery Date:
Customers are required to select an estimated delivery date during checkout. We will dispatch your order one day prior to this date. Please note that the term "estimated" does not guarantee delivery on the specified date unless you opt for a guaranteed delivery service.
Delivery Options:
Tracked Delivery:
- Delivery attempts are made within 1-2 days, excluding Sundays and bank holidays.
- Although next-day delivery is likely, we advise allowing two days to account for potential delays, especially during peak seasons.
Guaranteed Delivery:
- Delivery attempts will be made on the selected date.
- Recipients should be available to accept the delivery. If not, a second attempt will be made the following working day (except for letterbox-friendly gifts).
Recipient Notification:
Please inform the recipient that a parcel is on its way. We understand many items are surprises or gifts; therefore, all parcels are packaged discreetly in recyclable bags without including receipts or paperwork.
Frequently Asked Questions
1. When will my order be dispatched?
Orders are dispatched the day before your estimated delivery date, regardless of the chosen shipping method. For tracked 1-2 day delivery, consider your estimated delivery date as plus one working day, excluding Sundays and bank holidays, to determine your delivery window.
2. Why is the delivery date I want unavailable?
We do not deliver on bank holidays or Sundays. If other dates are unavailable, it is likely due to full booking for that day. As a small, family-run business with high demand, we recommend booking early to avoid disappointment during busy periods.
3. What if my tracked 1-2 day delivery does not arrive on the estimated date?
Please allow the full two days before contacting us. The estimated delivery date is not guaranteed for these shipping methods. For time-sensitive deliveries, we recommend choosing a guaranteed delivery service. Allow the full two-day window for tracked services, especially during peak times.
4. Is my chosen delivery date guaranteed?
The estimated delivery date selected during checkout is not guaranteed unless you opt for a guaranteed delivery service. Delivery expectations are detailed in the delivery service description. Both a delivery service and an estimated delivery date must be selected during checkout.
5. What should I do if my guaranteed delivery service fails?
Please contact us immediately. Prompt communication allows us more options to ensure a successful delivery. Refer to the next FAQ for further details.
6. Why do you use "delivery attempt" rather than "delivery"?
We guarantee delivery attempts, but actual deliveries are subject to third-party factors beyond our control, such as recipient availability, property access, and other variables. It is the sender's responsibility to inform the recipient to expect the delivery.
7. What should I do if my address is incorrect?
If the parcel is still with us, notify us before 1 pm on the dispatch date for corrections. Once dispatched, we cannot amend the address, and the carrier will not accept changes. Incorrect addresses will result in non-delivery, with no return due to our perishable goods policy. It is the customer's responsibility to provide accurate address details at the time of order.
8. Can I send parcels to flats, holiday homes, and student accommodations?
Yes, but these properties present unique risks. Our guaranteed delivery service requires a signature, while non-signature services use photo and GPS proof. Once delivered, responsibility transfers to the recipient. We advise informing them to expect the delivery to avoid potential theft.
Transparency Commitment:
We pride ourselves on transparency and honesty regarding our delivery services, ensuring our customers have clear expectations.
IMPORTANT:
Ensure your delivery address is correct. Incorrect addresses will result in non-delivery with no return or refund due to our perishable goods policy. By placing an order, you agree to our terms and conditions, which were provided to you during checkout.